Refund & Return Policy

At carnovo, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Eligibility for Return:
You may request a return or replacement if:

• The product arrives damaged or defective.
• You receive a product different from what you ordered.
• The product has a manufacturing defect.

Return Request Period:
Customers can request a return within 5 days of receiving the order. Please contact us with your order details and clear photos or videos showing the issue.

Non-Returnable Situations:
Returns may not be accepted for products that have been damaged due to misuse, improper handling, normal wear and tear, or accidental damage after delivery.

Refunds:
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method, where applicable.

Replacement:
If your product is eligible for replacement, we may provide a replacement product subject to availability.

Cancellation:
Orders may only be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

For return, refund, or replacement requests, contact us at carnovo67@gmail.com.

By placing an order with carnovo, you agree to this Refund & Return Policy.